In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed a fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
I am so confident in the quality of the garments I make, I personally guarantee them. If you are unhappy with the fit or workmanship and I cannot solve the problem for you, I will return your money. Just contact me with your concern within 14 days of receipt. I will arrange with you to send it back immediately to be repaired, altered or refunded. *Please note that the item must be in original / unused condition when returning.
We absolutely will never share your email address or any other personal information with anyone at anytime! You will receive emails from us only when you place an order or when your order ships, when you ask a questions and when you sign up for our newsletter and specials.
When you checkout you will be taken to the Paypal site where you can make your payment by Paypal or Credit Card. No paypal account is needed. With this system your personal payment information is not transmitted to us at all. The site is also encrypted by SSL - private and secure
SHIPPING AND DELIVERY
For in stock items, please allow 1 business day to process your order. Orders shipped within USA shipped USPS Priority flat rate - delivery 3-5 business days. Orders shipped outside USA shipped UPS - delivery 5-8 business days.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.For EU buyers, please remember that customs duty is applied in most EU countries. You are responsible for any kind of customs or import taxes which are collected by your government.
As a valued client of ESYSKnits you may return the purchased item for repair any time for the lifetime of the garment, for just the cost of postage. Unfortunately I am unable to warranty against conditions resulting from improper storage or cleaning of the item. Please follow care instructions carefully. You may also take advantage of our cleaning and blocking services. We will mend, clean, block and prepare your garment for summer storage for a small fee of $25 plus postage.